Service Level Agreements (SLAs)

The documents below outline the current Service Level Agreement's from Technical Support Services. The documents are available in Adobe PDF format.

Primary, Secondary and Special Schools

The following documents relate to all schools:

• IT Services Maintenance Services Illustrated
  

IT Services One Services for Primary Schools

• IT Services One Service briefing sheet
• IT Services One Service SLA

Data Network Service

• Data Network Services - Standard Service - SLA
• Data Network Services - Briefing Sheet

Computer & Multimedia Support Service

• Computer Support Service: Primary Cars
• Computer Support Service - SLA
• Computer & Multimedia Support Service - Briefing Sheet
• Multimedia Services - SLA

Software Support Service