Service Level Agreements (SLAs)

The documents below outline the current Service Level Agreement's from Technical Support Services. The documents are available in Adobe PDF format.

Primary, Secondary and Special Schools

The following documents relate to all schools:

• IT Services Schools Support Outline
  

Data Network Service

• Data Network Services - Standard Service - SLA
• Data Network Services - Wireless Network Service - SLA
• Data Network Services - Briefing Sheet

Computer Support Service

• Computer Support Service: Primary Cars
• Computer Support Service - Site Technician Standard Service - SLA
• Computer Support Service - Briefing Sheet

Software Support Service

• Software Support - SLA
• Software Support - Briefing Sheet

Website Creation Service

• Website Creation Service - SLA
• Website Creation Service - Briefing Sheet
• Website Maintenance and Support - SLA

Multimedia Service

• Multimedia Services - SLA
• Multimedia Services - Briefing Sheet